FAQs

 

SHIPPING POLICIES

Within Australia, all items are sent with Australia Post with tracking.  Please note that orders placed through the shopping cart will be processed within 48 hours.  A confirmation email will be sent.  Please use an address that your parcel can be delivered to you personally or collection for your parcel will be from your nearest Post Office advised by Australia Post.

INTERNATIONAL SHIPPING

Countries outside Australia will receive an order within approximately 7-10 days.  All items will be sent via registered airmail.

PAYMENT

Payment can be made by Paypal, Visa, MasterCard or by phone.  Upon payment being cleared your order will be processed immediately. All credit card holders are subject to validation checks and authorization by the card issuer. No credit card details are retained by Orchid Treasures Australia. Please contact SecurePay for further information on their policy for handling credit card details.

CURRENCY

All prices are listed in Australian dollar. International buyers: note that you will be responsible for any duties or taxes charged by your country.

RETURNS

If you are unhappy with the item/s you have received for any reason please return the item for an exchange and full refund.

CUSTOMER SERVICE

At Orchid Treasures Australia we want you to LOVE your orchid.  If you have any feedback to help us give you a better shopping service, please email admin@orchidtreasures.com.au or +61 415 665 164

PinterestShare